AOD - Insurance Policy

Audi on demand Insurance Coverage

A. Our Contract

As an Audi on demand user, you are to ensure that all information that you have provided are accurate and that you fully and faithfully disclose to us all important facts which you know or ought to know in respect of this insurance. Failing this, this insurance policy may be void and you may not receive any benefits under this policy.

B. Policy Coverage

Section 1: Coverage on the Vehicle

1. You are covered for your losses if the vehicle and its accessories are lost or damaged as a result of:

• Accidental collision or overturning;
• Theft, robbery, housebreaking;
• Contact with falling objects, external explosion, fire, self-ignition, lightning; or
• A malicious act.

2. Coverage for accessories is only applicable to those fitted (without any charge) as standard equipment by Premium Automobiles Pte Ltd. The accessories must be on the vehicle at the time of loss or damage.

3. Coverage is limited to the value of

• The part of the vehicle lost or damaged;
• The accessories lost or damaged; and
• The reasonable costs of fitting such parts.

In any event, coverage is limited to the prevailing market value of the vehicle.

4. Coverage includes a reasonable towing cost of up to $200 if the vehicle is disabled as a result of damage.

5. Policy coverage does not include:

• Loss of use;
• Any consequential loss;
• Repairs carried out by any repairer not authorised under this policy;
• Depreciation;
• Wear and tear;
• Mechanical or electrical breakdowns;
• Failures or breakages;
• Damage caused by overloading or strain; and
• Damage to tyres unless the vehicle is damaged at the same time.
• Loss or damage to any equipment attached to the vehicle that has not been declared to and accepted by us and any consequential losses arising from such loss or damage.

6. For every claim made against this policy, you will have to pay all applicable excess.

7. All vehicle repairs must be done at Premium Automobiles Pte Ltd.

Section 2: Your Liability to Third Parties

1. Policy covers the amount which you or your authorised driver(s) are legally liable to pay to third parties in compensation for the following arising out of an accident directly involving the vehicle:

• Death or bodily injury to any person; or
• Damage to property for up to $500,000.00 for any one claim or series of claims arising out of any one accident.

Any admissions of liability, payment to or agreement with third parties must be with our prior written consent.

2. Policy does not cover:

• Death or bodily injury to any person employed by you or your Authorised Driver(s) which arises in the course of their employment;
• Death or bodily injury which you or the third party can claim for under the Work Injury Compensation Act;
• Death or bodily injury caused by or arising from the loading and unloading from the vehicle;
• Death or bodily injury to any person or loss or damage to third party property arising out of the use or operation of the vehicle or any part of the vehicle as a tool or the use or operation of a plant attaching to or forming part of the vehicle or from any goods carried on the vehicle;
• Loss or damage to any property in the vehicle whether belonging to you or third parties;
• Loss or damage to any property belonging to, or held in trust by, or is in the custody, care or control of you or your household members or your authorised driver(s) or his/her household members;
• Damage to any bridge, viaduct, road or anything beneath, caused by vibration or by the weight of the vehicle or of the load carried by the vehicle; and
• Compensation for damages, interests or legal costs for any judgments which had not in the first instance been delivered or obtained from a court of competent jurisdiction within West Malaysia or the Republic of Singapore.

3. Policy does not cover the excess specified in this policy. You are liable for and will have to pay all applicable excess for every claim made against this policy. If for any reason we have made any payment which includes excess payable by you, you have to refund to us such excess paid.

Section 3: Towing Disabled Vehicle

If the vehicle is towing a single disabled vehicle, policy coverage is only for your legal liability in connection with the towed vehicle to the extent provided under Section 2 but only if the towed vehicle is not being towed for reward. Policy does not cover for any loss or damage to the towed vehicle or to any property carried by or in it.

C. Policy Exclusions

1. Driving and Use

Policy does not cover any loss, damage, injury or liability should the vehicle be used or driven:
(a) Outside the geographical areas of Singapore and West Malaysia;
(b) For purposes which are beyond the ‘Limitations As To Use’;
(c) By persons outside the “Person or Classes of Persons Entitled to Drive”
(d) By any person who is not your authorised driver(s);
(e) By any person not permitted to drive under licensing or other laws or regulations;
(f) by any person attempting to hurt themselves or others or commit suicide;
(g) Any person under the influence of alcohol, drugs or medication;
(h) When it is not registered under the Road Traffic Act (Cap. 276) or when its registration under the Road Traffic Act (Cap. 276) has been cancelled;
(i) For hire or reward;
(j) For driving tuition/test, racing, pace making, reliability trial, speed testing or test driving; and
(k) For any purpose in connection with any person(s) engaged in the business of a motor dealer, motor distributor, motor workshop repairer, valet parking or any motor vehicle related services.

2. War and Terrorism

Policy does not cover any loss damage, injury or liability directly or indirectly caused or contributed to by:
• War, invasion, act of foreign enemies, hostilities or warlike operations (whether war be declared or not), civil war, mutiny, rebellion, revolution, insurrection, military or popular uprising, or usurpation of power; or
• Any Act of Terrorism and any action taken in controlling, preventing, suppressing or in any other way relating to any Act of Terrorism.

3. Strike, Riot or Civil Commotion

Policy does not cover any accident, loss, damage or liability directly caused by:
• The act of any person taking part together with others in any disturbance of the public peace (whether in connection with a strike or lock-out or not) or the action of any lawfully constituted authority in suppressing or attempting to suppress any such disturbance or in minimizing the consequences of such disturbance; or
• The intentional act of any striker or locked-out worker done in furtherance of a strike or in resistance to a lock-out or the action of any lawfully constituted authority in preventing or attempting to prevent any such act or minimizing the consequences of such act.

Policy does not cover any accident, loss, damage or liability (except as legally required) which is directly or indirectly caused by or contributed to or arising out of or in connection with:
• War, invasion, or other acts of foreign powers or warlike operations (whether war is declared or not), civil war; or
• Mutiny, civil commotion assuming the proportions of or amounting to a popular uprising, military rising, rebellion, revolution, insurrection, military or usurped power or any act of any person acting on behalf of or in connection with any organisation with activities directed towards the overthrow by force of the government de jure or de facto, or to the influencing of such government by terrorism or violence or by the direct or indirect consequences of any of the said occurrences.

4. Acts of God

Policy does not cover any accident, loss, damage or liability caused by or arising from Acts of God. “Acts of God’ shall mean flood, typhoon, hurricane, cyclone, tornado, volcanic eruption, earthquake or other convulsion of nature.

5. Nuclear Risks

Policy does not cover any loss, damage, injury or liability directly or indirectly caused or contributed to by:
• Ionizing radiation or contamination by radioactivity from any nuclear fuel or any nuclear waste from the combustion of nuclear fuel, including any self-sustaining process of nuclear fission; or
• The use of any nuclear weapons material.

6. Exclusion of Third Party Rights

A person who is not a party to this contract will have no rights under the Contracts (Rights of Third Parties) Act 2001(Cap.53B) to enforce any of its terms.

7. Economic Sanctions

The insurer will not be liable to provide any coverage or make any payment under this policy if to do so would be in violation of any sanctions law or regulation which would expose the insurer, its parent company or its ultimate controlling entity to any penalty under any sanctions law or regulation.

D. Policy Conditions

1. Governing Law

This Policy is governed by the laws of Singapore.

2. Burden of Proof

If the insurer alleges that by reason of any of the exclusions under Part B and/or Part C above, any loss, damage, injury or liability is not covered by this policy, the burden of proving the contrary shall be on you.

3. Duty of Disclosure

As an Audi on demand user, you are to ensure that all information that you have provided are accurate and that you fully and faithfully disclose to us all important facts which you know or ought to know in respect of this insurance. You must inform us immediately if any of the information that you have given to us changes or is no longer accurate. Failing this, this insurance policy may be void and you may not receive any benefits under this policy.

Information that you should disclose to us would relate to the vehicle, you or your authorised driver(s). Examples of such information include a change in occupation or nature of business, a change in claim experiences, revocation/ suspension of driver licence/ traffic related convictions, physical impairment(s) or illness(es) affecting driving ability, modification(s) done to the vehicle or a change in the usage of the vehicle.

These information/facts could result in additional premium being payable and different terms and conditions may apply on this policy. If such information is not disclosed to us, you may not receive the coverage under this policy.

4. Care of the Vehicle

You must take all reasonable steps to safeguard the vehicle from loss or damage. If an accident or breakdown occurs, the vehicle must not be left unattended without proper precaution being taken to prevent further loss or damage. If the vehicle is driven before the necessary repairs are made, any extension of the damage or any further damage caused to the vehicle will not be covered under this policy.

5. Compliance by Authorised Driver(s)

Your authorised driver(s) must comply with and are subject to the term and conditions of this policy as if it applies to them as though they were the policyholder.

6. Notification of Accidents and Claims Procedure

If the vehicle is involved in an accident, whether or not it would give rise to a claim, you must report the accident to Reporting Centre at Premium Automobiles Pte Ltd and take the vehicle for inspection within 24 hours of the accident or by the next working day.

If theft or other criminal act occurs which may give rise to a claim under this policy, you must inform us and the police immediately and cooperate with us in securing the conviction of the offender. An official police report must be lodged immediately.

If you receive any claim or any writ, summons, offer of composition or notice of any other proceedings arising from an accident, you must inform us immediately upon receipt of such documents, and you must not respond, admit liability, negotiate, make offers or settle a claim, without our prior written consent.

If you fail to comply with any of the above requirements for a claim made against this policy, you may not receive the coverage in respect of that claim.

7. Conduct of Proceedings

The insurer may:
• Take over and conduct in your name or the name of any other person covered under this policy, any defence or settlement of any claim made against you or such person; and
• Pursue in your name or the name of such person, for our own benefit, against anyone responsible for any claim paid by our insurer. Anyone covered under this policy shall give us and our insurer all information and assistance that we may require.

We shall have full discretion in the conduct of any proceedings and/or how we settle a claim. For Part B Section 2 of this Policy, once our insurer has paid up to the full limit of $ 500,000 for third party property damage, our insurer is not obliged to continue to conduct the defence, proceedings or settlement of a claim made against you by any other person. In such an event, we or the insurer will not be responsible for any damage, loss, costs or expenses incurred by you or by any person as a result of our decision.

8. Avoidance of Certain Terms and Right of Recovery

If you or your authorised driver(s) are not covered under this policy but we are legally liable to make payment to a third party due to the following Acts or Agreements, you shall refund any such amount paid by us:
• The Motor Vehicles (Third Party Risks and Compensation) Act of Singapore;
• The Road Traffic Act 1987 of Malaysia;
• The Agreement between the Minister of Finance (Singapore) and the Motor Insurers’ Bureau of Singapore dated 22 February 1975;
• The agreement between the Minister of Transport (Malaysia) and the Motor Insurers’ Bureau of West Malaysia dated 15 January 1968; or
• Any subsequent revisions to the above Acts and Agreements.

9. Other Insurance

If you make a valid claim under this policy, and if you have other insurance covering the same damage or loss or injury or liability, our insurer will only pay you a proportion of the claim based on the total number of policies covering such a claim.

10. Dealing with Disputes

Any disputes arising out of this policy shall first be referred to the Financial Industry Disputes Resolution Centre Ltd (FIDREC), where it falls within FIDREC’s jurisdiction. If the dispute cannot be referred to or resolved by FIDREC, it shall be referred to and finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules") for the time being in force, which rules are deemed to be incorporated by reference in this clause. The Tribunal shall consist of one (1) arbitrator.

11. Waiver of Your Rights

If our insurer rejects liability for any claim made under this policy and it is not referred to arbitration within 12 months from the date of the rejection, it shall be deemed that you have accepted the rejection of your claim and you have waived all your rights with respect to such a claim.

12. Accident Benefits to Authorised Drivers

Policy coverage includes the authorised driver for death or bodily injury suffered by them as a result of an accident involving the vehicle when they were travelling in or getting into or out of the vehicle, only if:
• Such death or bodily injury is caused by accidental, external and visible means and is independent of any other cause;
• Such death or bodily injury occurs within 3 months of the accident
• Such death or bodily injury is not caused by intentional self-injury, suicide or attempted suicide, physical defect or infirmity;
• The accident must not have occurred when under the influence of alcohol, drugs or medication; and
• the authorised driver must be at least between 18 and 70 years of age at the time of the death or bodily injury.

The authorised driver is any person other than you, your paid driver or attendant or employee coming within the scope of the Workmen’s Compensation legislation and who is working for you at the time of accident.

Policy coverage includes paying the authorised driver compensation for death or bodily injury in the manner described in the Compensation Table below. We will only pay for one of the items under (1) to (7) shown in the Compensation Table below, which occurs in the same accident. Should there be several injuries suffered, we will pay for the injury that provides the highest pay-out.

Compensation Table Death/Nature of Injury		Compensation amount (S$)
1	Death	20,000
2	Total and permanent loss of sight in both eyes	20,000
3	Total loss by physical severance at or above the wrist or ankle of both hands or both feet or of one hand together with one foot	20,000
4	Total loss by physical severance at or above the wrist or ankle of one hand or one foot together with the total and permanent loss of sight in one eye	20,000
5	Total and permanent loss of sight in one eye	10,000
6	Total loss by physical severance at or above the wrist or ankle of one hand or foot	10,000
7	Total disablement from engaging in or giving any attention to the person’s occupation for a period not exceeding 13 weeks	S$50.00 per week

We will pay the compensation directly to the authorised driver or their legal personal representatives and their receipt of such payment shall fully discharge us and our insurer from liability under this cover.

13. Breakage of Glass in Windscreen or Window Clause

In the event the windscreen or window of the vehicle is damaged, we will cover the cost of replacing any broken glass in the windscreen or window of the vehicle, but only if there is no other damage to the vehicle. You will be required to pay an excess of $100.00 (excluding GST) for every claim made under this endorsement.

14. Additional Excess Due To Driver's Age and Driving Experience

You have to pay an additional sum of S$3,000 as excess for loss of or damage to the vehicle which occurred, when it was driven by you or an authorised driver over the age of 65 or under the age of 23, and / or with less than 2 years of driving experience. If for any reason, we have made any payment which includes the above excess payable by you, you have to refund to us such excess paid.

IMPORTANT NOTICE

This Policy is protected under the Policy Owners' Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC).

Thank you for visiting our website and for your interest in our company. The protection of your personal data is a matter of great importance to us. Below we inform you about the handling of your personal data when visiting our website audiondemand.com.sg as well as in the context of our Audi on demand services operated by Premium Automobiles (“PAL”) in cooperation with Audi Singapore Pte. Ltd.

If you access our website from within the European Union, our personal data processing activities may fall into the ambit of the European General Data Protection Regulation (“GDPR”) and hence require a legal basis in the GDPR. The respective legal bases are mentioned in this privacy policy and the information provided is in line with what is required pursuant to art. 12, 13, 14, and 21 of the GDPR. In addition to the GDPR, the Singapore Personal Data Protection Act (“PDPA”) is applicable to our personal data processing activities.

Personal data means any information relating to an identified or identifiable natural person. This includes information such as the name, address, phone number and date of birth as well as the IP address.

I. Responsible Body

Data Controller according to GDPR:
Premium Automobiles Pte Ltd.
281 Alexandra Road,
Singapore, 1599938
contact@audiondemand.com.sg

Contact details of our data protection officer:
Audi Centre Singapore
281 Alexandra Road,
Singapore, 1599938
contact@audiondemand.com.sg
Tel.: (+65) 6690 0280

II. Purposes and Legal Basis of the Data Processing

1. Informational Use of the Website
You can visit our website without providing any personal information. If you use our website for informational purposes only, i.e. do not log in, register, book an Audi or otherwise provide us with information about yourself, we do not collect any personal data, with the exception of the data that your browser transmits to enable you to visit the website as well as information that is transmitted to us through cookies used for statistical analysis of the use of our website.

a. Technical Provision of the Website
For the purpose of the technical provision of the website, it is necessary that we process certain automatically transmitted information about you so that your browser can display our website and you can use the website. This information is automatically collected for each visit of our website and stored in our server log files. This information refers to the computer system of the requesting computer. The following information is collected thereby:
• IP-adress
• Browser type / -version (e.g.: Firefox 59.0.2 (64 Bit));
• Browser language (e.g.: German);
• Operating system (e.g.: Windows 10);
• Name of service provider;
• Internal resolution of the browser window;
• Screen resolution;
• Javascript activation;
• Java on / off;
• Cookies on / off;
• Color depth;
• http-status code;
• Date and time of access.

Furthermore, we use cookies to make our website available to you for use. Cookies are text files that are stored in the internet browser or by the internet browser when you visit a website on your computer system. A cookie contains a characteristic string of characters that enables a unique identification of the browser when the website is called up again. We use these cookies exclusively to provide you with our website and its technical functions. Some functions of our website may not be offered without the use of cookies. The following information is stored in the cookies and transferred to us:
• Session id
• Log-in status

Your information, collected by us through the aforementioned cookies, will not be used by us to create user profiles or to evaluate your browsing behavior.

To the extent a legal basis for our data processing activities is required under the GDPR, we process your personal data for the technical provision of our website on the following legal basis:
• for the fulfilment of a contract or for the implementation of pre-contractual measures pursuant to Art. 6 para. 1 letter b GDPR, provided you visit our website to obtain information about us; and
• to protect our legitimate interests pursuant to Art. 6 para. 1 letter f GDPR in order to make the website technically available to you. Our legitimate interest is to offer you an appealing, technically functioning and user-friendly website.

b. Statistical Analysis of Website Usage and Range Increase
For the purpose of statistical analysis of the use of our website, we use Kenshoo and DoubleClick and thus cookies, which enable an analysis of your browsing behavior as well as the management of our marketing measures. This enables us to improve the quality of our website and its content. We learn how the website is used and can thus continuously optimize our offer.

The information obtained in the context of the statistical analysis of our website will not be merged with your other data collected in the context of the website.

To the extent a legal basis for our data processing activities is required under the GDPR, we process your personal data for statistical analysis of the use of our website on the following legal basis:
• Your consent pursuant to art. 6 para. 1 letter a GDPR.

Google Tag Manager
On our website we use Google Tag Manager. Those are solutions that allow marketers to manage web page tags through a single desktop interface. The services themselves (which implement the tags) are cookieless domains and do not collect any personal information. The services trigger other tags that may in turn collect data. Google Tag Manager do not access this data.

Kenshoo
We use Kenshoo, a service by Kenshoo, Ltd., 6 Habarzel St., Lobby B, 5th floor, Tel-Aviv, 6971010, Israel, to manage, optimize and analyze our digital marketing activities across multiple advertising channels and devices. The information collected by Kenshoo is typically used to identify trends and optimize our overall advertising activities. As such, the information collected by Kenshoo is unidentifiable, and they do not know, nor will we attempt to know the identity of users. Kenshoo uses tracking pixels and cookies to track users, who interact with our website and our ads. We use the aggregated data provided by Kenshoo, to measure the performance of our keyword advertising and of the conversions of multiple engagements across different channels, to detect market and industry trends, and to retarget users that left our website without taking action.

You can find out more about the handling of data as well as information on how to withdraw your consent by opting out of Kenshoo’s cookies in Kenshoo’s privay policy at https://kenshoo.com/privacy-policy/

2. Active Use of the Website
In addition to the merely informational use of our website, you can also actively use our website to book an Audi or to contact us. In addition to the above-mentioned processing of your personal data for merely informational purposes, we will also process other personal data that we require from you to process your booking or to process and respond to your inquiry.

a. User Requests
In order to process and answer your inquiries to us, e.g. via the contact form or our e-mail address, we process your personal data provided by you in this context. In any case, this includes your name and e-mail address in order to send you an answer, as well as the other information that you send us in the context of your message.

To the extent a legal basis for our data processing activities is required under the GDPR, we process your personal data in order to respond to user inquiries on the following legal basis:
• to protect our legitimate interests pursuant to art. 6 para. 1 lit f GDPR; our legitimate interest is to answer customer inquiries appropriately.

b. Provision of our Services
We process your personal data, which you make available to us within the scope of concluding or preparing a contract, making a request or otherwise and which is necessary for concluding the contract, for providing the services demanded, for answering to your request, to justify, execute and, if necessary, terminate our contract with you and the execution of your orders. We process personal data that we receive as part of a complaint in order to examine the incident and process it. However, we also use our customers' data to collect our claims.

Where the provision of your personal data to us is voluntary, this is marked as such.

General Information
We process the following personal data of you, when you provide it to us online, in person or through another means of communication provided:
• First, middle and last name;
• Date of birth;
• Street address and house number, ZIP Code;
• e-mail address;
• mobile phone number;
• credit card information;
• driver’s license number and information.

Vehicle Operations and Usage Data
When you use Audi on demand, various categories of information will be stored within the Audi vehicle and may be transmitted during or after your use of the vehicle. This data includes the operational status of the Audi vehicle, including the engine, mirrors, brakes, temperature, fluids, vehicle speed, transmission, fuel level, battery, inspection information, key access, steering wheel, headlights, whether doors or hood are opened, and other data points related to the access, status, location, and operation of the vehicle. Some of this information may be transmitted while the vehicle is being operated, while other categories of information are available to Audi once vehicles are returned.

Legal Basis
To the extent a legal basis for our data processing activities is required under the GDPR, we process your general information and your data regarding vehicle operations and usage on the following legal basis:
• to fulfil a contract or to carry out pre-contractual measures pursuant to Art. 6 para. 1 lit. b GDPR, if you have entered into a contract with us or use our services.

Data Processing based on our legitimate interests
Beyond the actual performance of the (preliminary) contract, we process your data, if necessary, where it is required to protect our legitimate interests or those of third parties, provided that your interests or fundamental rights and freedoms do not conflict with this. Justifiable in-terests may include our economic interests, our legal interests, our interest in complying with and ensuring compliance or IT security.

In this context we collect the following identifier and tracking information from your mobile device, from the Audi on demand hardware installed on the Audi vehicle, or from your Internet browser on a desktop or laptop:
• Vehicle Identification Number (VIN);
• Authorization tokens;
• Mobile device identifiers;
• Geo-location, including both precise (GPS) and network-based geo-location;
• Log-in information;
• Bluetooth pairing information for your mobile device, including device identifiers;
• Unique identifiers contained in browser or Flash cookies;
• IP address;
• Information collected from web beacons, including data stored in cookies;
• The last page you visited before coming to the Web Portal and other browser related information

Additionally we may use all or part of the aforementioned information we collect to maintain our vehicle fleet, provide the full range of Audi on demand services, and find missing or stolen vehicles. We deidentify and aggregate certain records so that the information no longer identifies you or the Audi vehicle you used as far as this is possible and reasonable.

Legal Basis
To the extent a legal basis for our data processing activities is required under the GDPR, we process the aforementioned information on the following legal basis:
• for the performance of a contract or for pre-contractual measurements with regard to our performance of the offered services in accordance with Art. 6 para 1 lit. b GDPR where such data is mandatory to perform the requested services; or
• to protect our legitimate interests pursuant to Art. 6 para. 1 lit. f GDPR in order to make our services technically available to you. Our legitimate interest is to provide you with an attractive, technically functioning and user-friendly service and to take measures to protect our IT-infrastructure from cyber risks and to prevent our IT-infrastructure from posing cyber risks for third parties.

Compliance with Legal Obligations
Like everyone who participates in economic activities, we are also subject to a large number of legal obligations. These are primarily statutory requirements (such as, but not limited to, commercial and tax laws), but also, where applicable, regulatory or other official requirements. The purposes of processing may include identity and age verification, fraud and money laundering prevention, the prevention, combating and investigation of terrorist financing and offences endangering assets, the fulfilment of fiscal control and reporting obligations and the archiving of data for the purposes of data protection and data security as well as verification by tax and other authorities. Furthermore, the disclosure of personal data within the framework of official/judicial measures may become necessary for the purposes of taking evidence, prosecution or the enforcement of civil law claims.

Therefore, to the extent a legal basis for our data processing activities is required under the GDPR, we process your personal data for legal compliance on the basis of the following legal bases:
• to fulfil a legal obligation to which we are subject pursuant to Art. 6 para. 1 lit. c GDPR in connection with the aforementioned rules and regulations.

c. Newsletter
With your consent we use your data for the transmission of our newsletter, for advertising surveys or invitations to events of interest to you, or we use your data for market research purposes. We collect mandatory information such as your e-mail address, first name, last name but also information that you voluntarily provide to us. We use the voluntary data to permanently improve our customer relationship and make it customer-friendly for you, to be able to address you individually in the future, to analyse your preferences and to inform you about the products of interest to you. You can unsubscribe at any time by clicking on the link provided in the newsletter to unsubscribe or by contacting our customer service at the contact address above.

Legal Basis
To the extent a legal basis for our data processing activities is required under the GDPR, we process your data for the dispatch of newsletters, surveys etc. and the personalization of the address on the following legal basis:
• If you have given us your consent, in accordance with Art. 6 para. 1 lit. a DSGVO;
• If you have provided us with your e-mail address in connection with the purchase of goods or services in the context of Audi on demand or if we send you personalised advertising in order to safeguard our legitimate interests pursuant to Art. 6 para. 1 lit. f DSGVO; our legitimate interest is based on our economic interests in the implementation of advertising measures and target group-oriented advertising.

Right to object
If we receive your e-mail address in connection with the conclusion of a contract for the provision of our products or services and you have not objected to this, we may use your email-address to regularly send you commercial offers via email for similar products or services from our range of products. You can object to this use of your e-mail address at any time by sending a message to the contact option described above or by clicking a link provided for this purpose in every commercial e-mail.

III. Links

Some sections of our web pages may contain links to the web pages of third parties. These websites are subject to their own data protection principles. We are not responsible for their operation including the data handling. If you send information to or about such third party sites, you should review the privacy statements of those sites before you submit any information that may assigned to you.

IV. Categories of Recipients

Within our company group, the internal departments and all other companies affiliated with us under company law receive your data in such cases that the data is necessary in order to perform our contractual and statutory obligations or in the course of processing and implementing our legitimate interest.

Your data will only be passed on to the following external parties:
• Audi Singapore Pte Ltd and its affiliated companies;
• Affiliated companies within our group of companies, insofar as they act as data processors for us and, for example, provide IT services or insofar as this is necessary for,
• Payment service providers and banks to collect outstanding payments from accounts or to pay refunds,
• Call centers and complaint processors to receive and process your inquiries and complaints,
• Agencies, printers and lettershops that support us in carrying out advertising measures, competitions, promotions, etc.,
• IT service providers who store data, support the administration and maintenance of the systems as well as file archivists and shredders,
• Collection companies and legal advisors in asserting our claims,
• public authorities and institutions insofar as we are legally obliged to do so.

Beyond the above mentioned, we will not pass on your data to third parties.

V. Transfer into Third Countries

By visiting our website and using our services, your data is processed outside of the EU/EEA. Furthermore, we may transfer data to other third countries. In these cases, the recipients are either situated in a country for which an adequacy decision by the Commission exists, the recipients have implemented Binding Corporate Rules or you can ask our Data Protection Officer to provide you with a copy of the respective standard data protection clauses.

VI. Duration of Storage

1. Informational Use of the Website
When using our website for information purposes only, we store your personal data on our servers exclusively for the duration of your visit to our website. After you have left our website, your personal data will be deleted immediately.
Cookies installed by us are usually also deleted after leaving our website. However, this does not apply to tracking cookies. These remain stored for the duration of up to two years. You also have the option to delete installed cookies yourself at any time.

2. Active Use of the Website and our Services
If you actively use our website, we initially store your personal data for the duration of responding to your inquiry or for the duration of our business relationship. This also includes the initiation of a contract (pre-contractual legal relationship) and the execution of a contract.

In addition, we are subject to various storage and documentation obligations. We may store your personal data, as far as we are legally obliged to store it beyond the end of the business relationship or the pre-contractual legal relationship.

Furthermore, special legal regulations may require a longer storage period, e.g. the preservation of evidence within the framework of the legal statute of limitations.

If the data are no longer required for the fulfilment of contractual or statutory obligations and rights, they are regularly deleted, unless their limited further processing is necessary to fulfil the purposes listed above under. In these cases, even after termination of our business rela-tionship or our pre-contractual legal relationship, we may store and, if necessary, use your data for a period compatible with the purposes.

VII. Your Rights as Data Subject

To the extent the GDPR applies, you are entitled to the following rights as data subject, which you can assert against us. Similar rights may exist under the PDPA.

Right to information: You are entitled to request confirmation from us at any time within the scope of art. 15 GDPR as to whether we are processing personal data relating to you; If this is the case, you are also entitled under art. 15 GDPR to receive information about such personal data as well as other specific information (inter alia, processing purposes, categories of personal data, categories of recipients, planned storage period, the origin of the data, the use of automated decision-making and, in the case of transfers to third countries, the appropriate guarantees) and a copy of the data.

Right to correction: According to art. 16 GDPR, you are entitled to demand correction of the personal data stored about you if it is inaccurate or incorrect.

Right to deletion: You are entitled, under the conditions of art. 17 GDPR, to request from us the deletion of personal data relating to you without delay. Among other things, there is no right of deletion if the processing of personal data is necessary for (i) the exercise of the right to freedom of expression and information, (ii) the fulfilment of a legal obligation to which we are subject (e.g. statutory retention obligations) or (iii) the assertion, exercise or defence of legal claims.

Right to limitation of processing: Under the conditions of art. 18 GDPR you are entitled to request from us the limitation of the processing of your personal data.

Right to data transferability: You are entitled, under the conditions of art. 20 GDPR, to request from us the provision to you of the personal data relating to you that you have submitted to us in a structured, current and machine-readable format.

Right of revocation: You have the right to revoke your consent to the processing of personal data at any time with effect for the future without incurring any costs other than the transmission costs according to the basic rates.

Right to objection: You are entitled to object to the processing of your personal data under the conditions of art. 21 GDPR, meaning that we have to terminate the processing of your personal data. The right of objection exists only within the limits provided for in art. 21 GDPR. In addition, our interests may prevent the processing from being terminated, so that we are entitled to process your personal data despite your objection.

Right of appeal to a supervisory authority: You are entitled to file a complaint with a supervisory authority, in particular in the Member State of your place of residence, work or suspected infringement, under the conditions laid down in Article 77 GDPR, if you believe that the processing of personal data concerning you infringes the GDPR. The right of appeal is not prejudicial to any other administrative or judicial remedy.

However, we recommend that you always address a complaint to our data protection officer first. If possible, your applications for the execution of your rights should be addressed in writing to the above address or directly to our data protection officer.

VIII. Scope of your Obligations to provide Data

Generally, you are not obliged to provide us with your personal data. However, if you do not provide this information, we will not be able to make our website available to you (for which we need at least your IP address), answer your questions (for which we need at least your email address) and enter into a contract with you. Personal data which we do not necessarily require for the above-mentioned processing purposes are marked as voluntary information.

IX. Automated Decision Making/ Profiling

We do not use automated decision making or profiling (an automated analysis of your personal circumstances).

Information about your right of ojection art. 21 GDPR (only applicable to the extent the GDPR applies)
1. You have the right to object at any time to the processing of your data on the basis if art. 6 para. 1 f GDPR (data processing on the basis of balance of interests) or art. 6 para. 1e GDPR (data processing in the public interest), if there are reasons for this arising from your particular situation. This also applies to profiling based on this provision within the meaning of art. 4 No. 4 GDPR.

If you object, we will no longer process your personal data, unless we can prove compelling and applicable reasons for the processing, which outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.

2. We also process your personal data in individual cases for direct marketing purposes. If you do not wish to receive advertising, you have the right to object to it at any time; this also applies to profiling, insofar as it is associated with such direct advertising. We will take this contradiction into account in the future.

We will no longer process your data for direct marketing purposes if you object to the processing for these purposes.

The objection can be made without formality and should be addressed to
Premium Automobiles Pte Ltd.
281 Alexandra Road,
Singapore, 1599938
contact@audiondemand.com.sg

X. Amendments

We reserve the right to change this privacy policy at any time. Any changes will be announced by publishing the amended privacy policy on our website. Unless otherwise specified, such amendments shall take immediate effect. Please check this privacy policy regularly to ensure you have the latest version.

Last updated in January 2020