Frequently asked questions

Anyone over the age of 23 with a valid driving license under the laws of Singapore and at least 2 years of driving experience can use the Audi on demand service.
You may drive with an overseas driver’s licence if it is duly valid under the laws of Singapore and meets the criteria outlined in the Membership agreement. If your driving licence is not in the English language, we will require your international driving permit.
Audi on demand operates from 9am to 8pm from Monday to Saturday and from 10am to 7pm on Sundays. Online reservation is available 24 hours a day on the Audi on demand website.
Yes, you may drive the vehicle into Malaysia; our comprehensive vehicle insurance will still cover you. However, do note that you are strictly not allowed to drive the vehicle on a race track.
There are no mileage restrictions on any of the Audi on demand vehicles.
No. All of the Audi on demand vehicles are non-smoking vehicles. This is so we can maintain the vehicles to the highest possible standards for both you and other users.
Yes, you can carry your pet inside of your Audi on demand vehicle. Please ensure your pet travels in an animal carrier at all times. The purpose of this is to keep our vehicles to the highest possible standards for both you and other users.
Please stop the vehicle, park in a secure and safe location and contact the 24-hour Audi Roadside assistance team at (+65) 9828 1233.
We are happy to provide accessories such as child seats. Please call our Audi on demand team at (+65) 6690 0280 if you have any further requirements. You are able to add on a cash card during the booking process. Please note these accessories are subject to availability.
As outlined in our Car Rental Agreement, you will be liable for the cost of any damaged, lost or missing accessories in the Audi on demand vehicle.
The choice is yours. You can either bring your own cash card or alternatively you can include this as an add-on during the booking process. Do note that the cash card is chargeable and the charges will be listed in the booking site.
We look forward to receiving your feedback on your Audi on demand experience. Please share with us your experience via sending an email to contact@audiondemand.com.sg or alternatively call us on (+65) 6690 0280.
Unfortunately no, parking is not allowed in the building.
Yes, you will need to sign up to be a member of Audi on demand in order to reserve a vehicle. Signing up for an account is a free of charge, quick and simple process that can be done on our website (audiondemand.com.sg)
What’s special about Audi on demand is that you know exactly which vehicle you are reserving. And this is the vehicle you get. Of course, changes can occur in exceptional cases. If this does happen, we will contact you in good time and offer you an alternative.
Vehicle handover and return is available during the operating hours from Monday to Saturday from 9am to 8pm and on Sundays from 10am to 7pm. You can book your vehicle handover or return via the online booking website audiondemand.com.sg. Please note, when you reserve a vehicle after our operating hours the night before your booking starts, the earliest handover time is from 10am from Monday to Saturday and 11am on Sundays.
For concierge delivery, please book your vehicle at least three hours prior to the booking start time during our operating hours. You can reserve your Audi on demand vehicle up to 6 months in advance. Please note that model availability may be limited for last minute reservations.
If you have a change of plans, you can cancel your Audi on demand reservation up to 24 hours before the planned handover by logging into our online booking site. Your upfront payment will still be refundable. Kindly note that cancellation fees will be imposed for cancellation of bookings less than 24 hours prior to vehicle collection or drop off time. In this case the upfront payment serves as the cancellation fee and will not be refundable. If you would like to extend your current booking period, please contact our Audi on demand team at (+65) 6690 0280 and they will do their best to accommodate to your requests.
You can change the Audi model by simply cancelling your existing booking and making a new one with the desired model. This can be done under “My Bookings” after you log into the Audi on demand site. As long as the cancellation is made more than 24 hours before the reservation time, you will not be charged cancellation fees. Otherwise, our cancellation policy will apply.
You can book an Audi on demand vehicle for up to 1 month. If you are keen to book our vehicles for more than 1 month, please reach out to our Audi on demand team at (+65) 6690 0280.
The minimum booking period is 4 hours.
You can cancel your reservation at the Audi on demand website under the “My Booking” tab. Please note that our cancellation policy applies if you cancel less than 24 hours prior to your booking. Your upfront payment will not be refundable and will serve as the cancellation fee.
There are two different ways to pick up and return your vehicle. The first option is to visit our Audi on demand hub at Audi Centre Singapore, 281 Alexandra Rd Singapore 159938. The second option is via our delivery service. Currently at no additional charge, our Audi on demand concierge will deliver and retrieve your vehicle from your chosen location within Singapore.
The duration of the handover depends on how much detail you require about the vehicle from our concierge. Our concierge will give you a full tour of the vehicle in as much or as little detail as you desire. Do note that in addition to the introduction of the vehicle, the handover includes a driver’s license verification and vehicle condition acknowledgment.
If you are unable to pick up or return the vehicle at the requested time or want to extend your booking, please contact our Audi on demand team at (+65) 6690 0280. Please note that this is dependent on the future availability of vehicles.
Yes, you can request to return the vehicle early. Please contact our Audi on demand team at (+65) 6690 0280 for assistance. Kindly note that you will still be charged according to the planned booking hours and not the actual booking hours in the case of an early vehicle return.
Please contact our Audi on demand team at (+65) 6690 0280 and they will do their best to accommodate to your needs.
The QR code for your booking will expire 1 hour after your scheduled booking start time and your vehicle will be kept available for this time period. In the situation where you are going to be late collecting your vehicle please call our Audi on demand team at (+65) 6690 0280 and they will do their best to assist you with alternatives.
Yes, for verification purposes it is mandatory that you present your IC and driving licence during vehicle handover and return. Otherwise, you may be denied the vehicle handover.
As you will be driving our company owned vehicle, we will need a record of your IC and driving licence. In accordance to the Road Traffic Act (Cap. 276): A company, a partnership or an unincorporated body that owns a vehicle shall keep proper and accurate record of each occasion it permits any person to drive the motor vehicle. This record shall include, among other information, the NRIC or passport number of the person permitted to drive the motor vehicle.
Yes, for verification purposes we will only handover the car to the person who booked the car. Let us know if you face any issues and we will make necessary arrangements accordingly.
Audi on demand prices vary depending on model and usage period. All prices of our vehicles can be found on our website at audiondemand.com.sg
Yes, we will require a 30% upfront payment during reservation to secure the vehicle for the booking period.
The price includes the vehicle usage, and a comprehensive insurance package. The usage fee also includes driving the vehicle into Malaysia without a usage surcharge. If you require a child seat or other accessories, as long as they are available, we are happy to provide them as well. Please call our Audi on demand team at (+65) 6690 0280 for your requests.
You can decide. You can either return your vehicle with a full tank of fuel (to the brim) or the Audi on demand team can fill it up for you on your behalf. We will invoice you for the fuel costs that we filled up.
You can pay for the Audi on demand service on our site via credit card. You will be billed based on your usage period and you will receive an invoice after the completion of the drive.
Currently we accept payments via Visa and Mastercard credit cards.
Every Audi on demand vehicle is covered by a comprehensive 3rd party insurance policy. This is outlined in the car rental agreement. Users will be liable for the insurance excess should a claim be made against our insurance policy.
Yes, you can add additional drivers to your booking. In order to do so, please inform us via email at contact@audiondemand.com.sg. Please state your additional drivers' full name and NRIC number along with a photograph of the front and back of their driver’s license.
Your safety is our primary concern, so please drive carefully when using the Audi on demand service. If an accident does unfortunately happen, please stay calm and follow the following procedures depending on the severity of the accident. For accidents involving personal injury: 1. Switch on the hazard warning lights and secure the accident scene if necessary. 2. Call emergency number 999, administer first aid as required and inform the relevant emergency services. For pure material damage: 1. Switch on the hazard warning lights and secure the accident scene if necessary. 2. Look around to see if there are any witnesses and take photographs of the damage if you have a camera on hand. 3. Never admit liability at the accident scene. 4. Note down the insurance details of the other party. 5. Inform our Audi on demand team at (+65) 6690 0280 immediately. 6. Report the damage within 24 hours of the accident . Do note that this is a company registered vehicle hence it will have to adhere to our company’s insurance policy.
You are responsible for the vehicle as soon as the vehicle has been handed over to you during the reservation period. Our Audi on demand team will do a thorough vehicle condition check before handing the vehicle over and will highlight any existing damages. After your reservation period, our Audi on demand team will do another round of thorough vehicle check to ensure that the vehicle is in the same condition as it was when it was handed over to you. Should there be any new damages found during the return handover vehicle check, you will be liable for the damages and cost of repair.