Important notice: With effect from 24th May 2024, please note that delivery and collection service charge will be revised to $45 per way.
Summer Promotion: Enjoy special savings from 1st July to 30th September 2024 with 3 days booking, starting with A3 Sedan at $448 (UP. $522). Browse through our banners for more details.

Frequently asked questions

You should be at least the age of 23, possessing a valid Identification Card or Passport and a valid driving licence with at least 2 years of driving experience.

For Singaporeans/PR and work permit holders, we will require a valid class 3/3A driving licence.

For foreigners, we will require a valid overseas driving licence, passport and International Driving Permit (IDP) issued by an authorised body from your country.
Monday to Saturday: 9am to 8pm.
Sunday: 10am to 7pm.
Closed on New Year’s Day, Chinese New Year’s Eve, Chinese New Year and Christmas Day.
Yes you can. Kindly send in your requests at least 3 working days before the start of your booking and select the relevant surcharge under ‘Add-on Items’ when you make your booking. Please note that all requests will be subject to insurer approval and with a surcharge.

There will be a $1,000 penalty fee for those who are found to have driven into Malaysia without paying the surcharge. Kindly note that you are strictly not allowed to drive the vehicle on a race track.

Please refer to the Car Rental Agreement for more information.
There are no mileage restrictions on any of the Audi on demand vehicles.
Smoking is strictly prohibited in all Audi on demand vehicles. This is to allow all users to enjoy a smoke-free vehicle
Yes, however please ensure your pet travels in an animal carrier at all times. The purpose of this is to keep our vehicles to the highest possible standards for all of our clients.
Kindly stop the vehicle at a safe location and contact our 24-hour Audi Roadside assistance team at (+65) 9828 1233.
You can child-lock the vehicle. Also, if you need a child seat, kindly indicate in the comments section upon making your booking (subject to availability).
As outlined in our Car Rental Agreement, you will be liable for the cost of any damaged, lost or missing accessories in the Audi on demand vehicle.
You will have to use your own cash-card during the booking. Alternatively, you may purchase this during the booking process at a surcharge of $20 (loaded with $5 value) under the "Add-on Items"
You may add more than 1 authorised driver at no additional charge. You can add the details of your authorised driver when you make your booking, or under your profile.

Kindly send us the driver’s details (soft copy of IC and driving licence) to contact@audiondemand.com.sg as we would require it for insurance purposes.
Feel free to share your feedback via email, you can reach us at contact@audiondemand.com.sg
Parking is not allowed in the building.
You must be a member of Audi on demand to book a vehicle. Signing up is free of charge and it can be done on our website (sg.audiondemand.com.sg).
Our fleet will be constantly refreshed to provide you the newest offerings from Audi and colours may vary with each update. We will contact you should there be any change to your booking.
Vehicle delivery/pickup or collection/return timings are as follows:
Monday to Saturday: 9am to 8pm.
Sunday: 10am to 7pm.

Please note that there will be delivery or collection service charge of $60 per way.
For concierge delivery, please book your vehicle at least three hours prior to the booking start time during our operating hours. For self pick up at the Audi Showroom, please book your vehicle at least one hour prior to your booking.

You can book your Audi on demand vehicle up to 6 months in advance. Please note that models are subject to availability.
In your account, you can amend your delivery/pickup or collection/return location. If you require other amendments, please contact our Audi on demand team at (+65) 6690 0280.
You may change the Audi model by cancelling your existing booking and making a new booking with the desired model. This can be done under “My Bookings” tab in your account.
You may book an Audi on demand vehicle for a period of 1 month.

If you are keen to book our vehicle(s) for more than 1 month, please visit the "AOD advantage" tab for more information
The minimum booking period is 4 hours.
You may cancel your booking at the Audi on demand website under the “My Booking” tab.

Kindly note that the cancellation policy will apply. Any cancellation within 24 hours before the start time of your booking, your 30% upfront payment will serve as the cancellation fee.
The following option or add-on can be selected at the point of booking:

1.Malaysia per entry charge for 1 to 2 days: $100

2. Malaysia per entry charge for 3 days and above: $200

3. Audi on demand cash card (loaded with $5 value): $20
You may visit Audi on demand at Audi Centre Singapore, 281 Alexandra Road Singapore 159938, for pick up and return.

Alternatively when you make your booking, you may select our Audi on demand concierge service at $60 per way and we will deliver and retrieve your vehicle from your desired location in Singapore.
It could take 5 to 20 minutes, depending on how familiar you are with our vehicles. During the handover, our Audi on demand team will brief you through the vehicle features, condition of the vehicle and verify your ID.
Please contact our Audi on demand team at (+65) 6690 0280 for further assistance.
Yes you can, however there will not be a refund in the case of an early vehicle return. Please contact our Audi on demand team at (+65) 6690 0280 for assistance.
Changes can be done 3 hours prior to the start or end of your booking. Log in to your account and edit the location under “My Bookings”. If you require any assistance, please contact our Audi on demand team at (+65) 6690 0280.
As you will be driving our company owned vehicle, we will need a record of your IC and driving licence.

In accordance with the Road Traffic Act (Cap. 276): A company, a partnership or an unincorporated body that owns a vehicle shall keep proper and accurate record of each occasion it permits any person to drive the motor vehicle. This record shall include, among other information, the NRIC or passport number of the person permitted to drive the motor vehicle.
Yes, for verification purposes we will only handover the car to the person who booked the car. Please contact our Audi on demand team if you face any issues and we will make necessary arrangements accordingly.
Our daily rates can be found under the “Vehicles/Prices” tab on this site.

Please refer to "AOD advantage" tab for monthly rates.
Yes, there is a 30% upfront payment.
The price includes vehicle usage, GST and comprehensive insurance for the vehicle. The price excludes surcharge such as usage into Malaysia, cash-card and concierge services.
Yes, kindly return the vehicle with a full tank of petrol (to the brim). We will hand the vehicle over to you with a full tank of petrol as well.

Alternatively, we can do the re-fueling on your behalf and pass on the fuel costs to you.
A 30% upfront payment is to be made on our website upon booking confirmation. The balance payment of 70% will be automatically charged during the vehicle handover. Should there be any extension of the booking, payment will be charged immediately.

A Security Deposit will be imposed together with the 70% balance payment for customers not residing in Singapore.
We accept payments via Visa and Mastercard cards.
The minimum duration for use is 4 hours. Afterwhich, the hourly rate per vehicle would apply. For bookings more than 8 hours, the vehicle’s daily rate would apply. All rates include GST.
Audi on demand vehicles are covered by a comprehensive insurance policy. You will be liable for the insurance excess ranging from $4,300 to $7,800, should a claim be made against the insurance policy.
If an accident does unfortunately happen, please note down the IC, mobile number and insurance details of the other party. Take clear photographs of all vehicle damages. Inform our Audi on demand team at (+65) 6690 0280 immediately. Within 24 hours of the accident, you would be required to make an Accident Report with us and a Police Report (should there be any injury).

Please note that this is a company registered vehicle hence it will have to adhere to our company’s insurance policy.
You are fully responsible for the vehicle as soon as the vehicle has been handed over to you during the reservation period.

Our Audi on demand team will do a thorough vehicle condition check and highlight any existing damages before handing the vehicle over to you. Should there be any new damages found during the return handover vehicle check, it will be highlighted to you and you will be liable for the cost of the damages.

Please refer to the Car Rental Agreement for more information.
The Audi e-tron will be fully charged prior to your pick up. Should you need to charge the Audi e-tron, we recommend heading to SP Group public charging stations or shopping malls equipped with EV chargers. Charging locations can be found using the on-board navigation.
The range can be seen at the top left corner of the Audi virtual cockpit display. On top of that, there is an initial warning when the range is down to 100 km. Thereafter, a second warning is given when the range decreases to 50 km. That’s the best indication for you, and when you should start to charge this electric vehicle.
Yes you can, as long as you are using a compatible charger with a Type 2 connector.
When using a regular 11 kW AC (alternating current) charger, it takes about 6 to 8 hours for the Audi e-tron to be fully charged from 0% to 100%. With a 150 kW DC (direct current charger), it should take less than 2 hours for a full charge.
No, however you would be required to return the vehicle with at least 75km of range.
The Audi e-tron is capable of a range of 300km, however do note that this would depend on driving styles and conditions.
Kindly contact the 24-hour Audi Roadside Assistance team at (+65) 9828 1233.
No. The e-tron is only available for pick up and return at Audi on demand, 281 Alexandra Road Singapore 159938.
AOD advantage gives you the opportunity to book our vehicles for a month or more, and get greater savings in return. The rates can be found in the ‘AOD advantage’ tab on this site.
All rates are inclusive of GST, Road Tax, Servicing and Maintenance, Comprehensive Insurance, 24 hours roadside assistance and complimentary concierge service.
You will be charged the pro-rated amount based on the calendar month itself.
There is a 1 month security deposit charged to you upon confirmation of booking.

The security deposit will be refunded back at the end of your booking period, provided that there is no outstanding payments such as (petrol, parking or damages etc) upon returning of vehicle.
The monthly payment will be charged to you credit card 1 day prior to the start date of the booking period. You will receive the invoice via email once payment is successful.
We will periodically check in with you on the mileage. When the vehicle is due for servicing, we will provide you with a courtesy vehicle during the servicing period.

Please note that the replacement vehicle may not be of the same model that you have booked.
You may include more than 1 authorised driver at no additional charge.

Kindly send us the driver’s details (soft copy of IC and driving licence) to contact@audiondemand.com.sg as we would require it for insurance purposes.
Please contact our Audi on demand team at least 2 weeks before the booking end date. Kindly note that the extension of the booking is subject to availability.
By accepting the monthly car rental agreement, the vehicle will be reserved for your use for the contract period.

In the case of an early termination, the total booking charge for the whole contract period will become due and payable immediately. The full amount will be charged to your credit/debit card.
Yes, you are entitled to the complimentary concierge service when you book from AOD advantage. Simply select the delivery and retrieval location when you make a booking.
Please contact our Audi on demand team at 6690 0280 or contact@audiondemand.com.sg, and we will try our best to find an alternative arrangement for you.
You may drive the vehicle into Malaysia with no surcharge as this has been included into the AOD advantage booking. Kindly note that you are strictly not allowed to drive the vehicle on a race track.

Please refer to the Car Rental Agreement for more information.
You should be at least the age of 23, possessing a valid Identification Card or Passport and a valid driving licence with at least 2 years of driving experience.

For Singaporeans/PR and work permit holders, we will require a valid class 3/3A driving licence.

For foreigners, we will require a valid overseas driving licence, passport and International Driving Permit (IDP) issued by an authorised body from your country.
Please refer to "Insurance and Damage" for more information